Grand Design Reflection Recalls, service bulletins and owner complaints, by model year

Outside outlet: an electrical shock at the outside outlet if something plugged into it has an electrical problem, an injury risk.

Do not use the 110V outside outlet on the entry door side until the repair is done, the owner letter says.

Grand Design filed the recall Sep 14, 2018 for 53 RVs, model year 2019. This one applies if yours is a Reflection 295RL built July 25 to August 9, 2018. As filed, a wiring mistake left the outside 110V outlet off the ground-fault circuit.

A dealer installs a new ground-fault outlet and wires it correctly, up to an hour’s work, free.

Letters went out Oct 8, 2018.

The last count: 43 of 53 repaired, per Grand Design’s quarterly report to NHTSA filed Apr 6, 2020. Nothing newer is on file, and a 2020 count says nothing about whether yours was done.

In the record: Grand Design 900014, NHTSA 18V637000, phone 1-574-825-9679.

Wheel studs: a wheel that could come off if its hub studs break, a crash with a risk of injury or death.

Avoid long trips until the trailer has been inspected or repaired, and book the dealer right away, the owner letter says.

Grand Design filed the recall Apr 10, 2015 for 148 RVs across the models it names. For the Reflection, it names 2015 and 2016. This one applies if yours is a Reflection 303RLS, 308BHTS or 313RLTS, or a 2016 Solitude 375RE, built March 12 to April 6, 2015, on Lippert 5,200 lb axles with Tru-Ryde hubs. As filed, the studs in the axle hubs may shear or break while the trailer is towed.

A Grand Design dealer replaces the axle hub assembly with a new one from Lippert, up to 2 hours’ work, free.

Letters went out Apr 14, 2015.

The last count: 86 of 148 repaired, per Grand Design’s quarterly report to NHTSA filed July 12, 2017. Nothing newer is on file, and a 2017 count says nothing about whether yours was done.

In the record: Grand Design 910003, NHTSA 15V212000, phone 1-574-825-9679.

50-amp breaker: a short circuit and fire risk from wiring that may have no over-current protection.

Grand Design filed the recall July 9, 2024 for 734 RVs, model year 2024. This one applies if yours is a Reflection travel trailer built August 8, 2023 to June 11, 2024, with the battery control box mounted high. As filed, the battery control box sits too high, so more unprotected wire runs inside the trailer than code allows, and that wire can get damaged and short.

A dealer installs a 50-amp breaker where the battery cables enter the trailer, about an hour’s work, free.

Letters went out July 24, 2024.

(66.35%), per Grand Design’s quarterly report to NHTSA for Q2 2026.

In the record: Grand Design 910044, NHTSA 24V522000, phone 1-574-825-9679.

Reversed outlets: an outlet that can short because its blade openings are reversed, a fire, injury and property damage risk.

Grand Design filed the recall Nov 22, 2023 for 1,011 RVs, model year 2024. This one applies if yours has Hubbell Wirecon WDRU15WT receptacles and was built September 6 to November 15, 2023. As filed, the hot and neutral openings are swapped on one of the two faces of Hubbell Wirecon receptacles, which matters with a polarized plug that has no ground pin.

A dealer replaces the affected receptacles, free.

Letters went out Jan 5, 2024.

The last count: 776 of 1,011 repaired, per Grand Design’s quarterly report to NHTSA filed Jan 21. Nothing newer is on file, and a 2026 count says nothing about whether yours was done.

In the record: Grand Design 910041, NHTSA 23V788000, phone 1-574-825-9679.

Axle grease fittings: a wheel that may come off after a loose grease fitting separates, a crash and injury risk, and it could hit another person or vehicle.

Grand Design filed the recall June 29, 2023 for 1,366 RVs across the models it names. For the Reflection, it names 2023. This one applies if yours has certain CURT by Lippert axles and was built February 21 to June 6, 2023. As filed, a grease fitting not tightened right can separate and harm the pin holding the axle nut, so the nut can back off.

A dealer inspects the axle assembly, and Lippert supplies what is needed to repair or replace it, free.

Letters went out July 28, 2023.

per Grand Design’s annual report to NHTSA, filed July 15.

In the record: Grand Design 910038, NHTSA 23V455000, phone 1-574-825-9679.

Electric awning: an awning that may drop past its normal travel when a fabric seam lets go, an injury risk, and an accident risk if the frame detaches while moving.

Grand Design filed the recall Aug 9, 2022 for 8,150 RVs across the models it names. For the Reflection, it names 2022 and 2023. This one applies if yours has a Lippert Solera awning of up to 18 feet, made January 17 to June 14, 2022, on a trailer built February 7 to July 12, 2022. As filed, the weld between the fabric and its track may not have gone deep enough, so the seam can separate.

A dealer inspects the seam at the awning rail. Lippert’s instructions call for a repair if the separation is under 6 inches and new awning fabric if it is over, free.

Letters went out Aug 22, 2022.

per Grand Design’s annual report to NHTSA, filed July 15.

In the record: Grand Design 910031, NHTSA 22V603000, phone 1-574-825-9679.

Propane quick disconnects: a gas leak from quick disconnect fittings that may be cracked, a fire risk near an ignition source.

Grand Design filed the recall May 6, 2022 for 34,021 RVs across the models it names. For the Reflection, it names 2022. This one applies if yours has an Enerco Flex-Tech propane quick disconnect and was built July 6, 2021 to April 21, 2022. As filed, the brass housing on Enerco Flex-Tech quick disconnects may crack when tightened to the vendor’s torque, and the report says no root cause had been identified.

Grand Design’s newest report says a dealer replaces every suspect fitting with a new design from another maker, free. Its earlier letter says inspect, leak test and replace only what is cracked or leaking, up to an hour’s work. A later Grand Design recall says it replaces this one.

Letters went out May 30, 2022.

per Grand Design’s annual report to NHTSA, filed Apr 16.

In the record: Grand Design 910029, NHTSA 22V308000, phone 1-574-825-9679.

Shore power inlet: an electrical arc or short at the 50-amp shore power inlet, a fire risk.

Grand Design filed the recall Mar 29, 2022 for 198 RVs across the models it names. For the Reflection, it names 2022. This one applies if yours has an Epicord 50-amp inlet and is a Reflection 260RD, 268BH, 295RL, 298BH or 315RLTS, or a Transcend 297QB, built February 11 to 21, 2022. As filed, the inlet’s lug bolts may be made of metal so hard they cannot be tightened properly, which leaves the wiring loose.

The letter says a dealer replaces the 50-amp inlet, up to 30 minutes’ work, free. Grand Design’s earlier report says it is inspected first and replaced if found bad.

Letters went out Apr 25, 2022.

per Grand Design’s annual report to NHTSA, filed Apr 16.

In the record: Grand Design 910028, NHTSA 22V203000, phone 1-574-825-9679.

Refrigerator wire: an electrical arc and fire risk in the refrigerator cabinet, from a 110-volt wire that may touch the cooling unit.

Grand Design filed the recall Jan 28, 2022 for 43,421 RVs across the models it names. For the Reflection, it names 2013 to 2021. This one applies if yours has a gas absorption refrigerator, with the 110-volt wire running through the refrigerator cavity, and was built January 1, 2013 to June 3, 2021. As filed, road vibration can work the wire off its retainer over time, and heat from the cooling unit can then melt through the insulation.

A dealer takes off the lower vent cover, inspects the wiring and replaces anything damaged. Damaged or not, the wire then gets extra fastening to the outside wall with screw-mount cable ties, up to 2.5 hours’ work, free.

Letters went out Feb 21, 2022.

per Grand Design’s annual report to NHTSA, filed Jan 21.

In the record: Grand Design 910026, NHTSA 22V038000, phone 1-574-825-9679.

Underbody wiring connector: a short circuit and fire risk from connectors under the trailer that may sit where water collects.

NHTSA’s file lists this recall under the 2016 to 2018 Reflection only. Grand Design’s newest report to NHTSA names 2016 to 2019, so we count it for 2019 too.

Grand Design filed the recall June 19, 2020 for 22,797 RVs, model years 2016 to 2019. This one applies if yours was built April 2, 2015 to October 31, 2018. As filed, the Molex connectors in the underbelly may not be secured, so they can drop to the bottom, where water can reach them and short them.

A dealer drops the underbelly at the connectors and inspects them. Any that are not secured get bundled with a zip tie and fastened to the underside of the floor or a frame cross member, free.

Letters went out June 29, 2020.

The last count: 10,077 of 22,797 repaired, per Grand Design’s annual report to NHTSA filed Apr 22, 2025. Nothing newer is on file, and a 2025 count says nothing about whether yours was done.

In the record: Grand Design 910020, NHTSA 20V362000, phone 1-574-825-9679.

Power converter circuit: a fire risk if the power converter’s circuit shorts, because that circuit has no over-current protection.

Grand Design filed the recall Oct 30, 2018 for 1,765 RVs, model years 2018 and 2019. This one applies if yours is a Reflection 28BH or 29RS fifth wheel with the mini-breaker bus bar, not in-line fuses, built June 6, 2017 to October 25, 2018. As filed, the mini-breaker on the bus bar went in upside down, so the circuit is wired backwards and the converter has no over-current protection.

A dealer checks the breaker and wiring at the bus bar, then reinstalls and rewires them if they are wrong, free. The report says anyone who already paid for this gets reimbursed.

Letters went out Nov 19, 2018.

The last count: 1,170 of 1,765 repaired, per Grand Design’s quarterly report to NHTSA filed Apr 6, 2020. Nothing newer is on file, and a 2020 count says nothing about whether yours was done.

In the record: Grand Design 910017, NHTSA 18V764000, phone 1-574-825-9679.

50 amp mini-breaker: an unprotected circuit that can overheat or short, a fire risk, if the wires at the 50 amp mini-breaker went on wrong.

Grand Design filed the recall Oct 16, 2018 for 92 RVs, model year 2019. This one applies if yours is a Reflection 285BHTS, 287RLTS or 297RSTS built August 24 to October 1, 2018. As filed, the wires at the in-line mini-breaker went on the wrong terminals, which leaves the circuit without over-current protection.

A dealer checks the wiring at the breaker and redoes it if it is wrong, free. The report says anyone who already paid for this gets reimbursed.

Letters went out Nov 12, 2018.

The last count: 74 of 92 repaired, per Grand Design’s quarterly report to NHTSA filed May 11, 2020. Nothing newer is on file, and a 2020 count says nothing about whether yours was done.

In the record: Grand Design 910016, NHTSA 18V729000, phone 1-574-825-9679.

Axle hubs: a wheel hub that can fail and cost you control, a crash and injury risk, and NHTSA’s summary adds smoke and fire.

Grand Design filed the recall Sep 24, 2018 for 997 RVs across the models it names. For the Reflection, it names 2019. This one applies if yours has Dexter 4,400 lb axles and was built June 25 to August 14, 2018. As filed, the inner bearing cup, also called the race, may be missing, so the bearing can fail early.

A dealer inspects the gap between each hub and its backing plate, up to 30 minutes’ work. If a gap is short of the required minimum, that axle is replaced. All of it is free.

Letters went out Oct 22, 2018.

The last count: 700 of 997 repaired, per Grand Design’s quarterly report to NHTSA filed Apr 6, 2020. Nothing newer is on file, and a 2020 count says nothing about whether yours was done.

In the record: Grand Design 910015, NHTSA 18V658000, phone 1-574-825-9679.

Power tongue jack: a crash or injury risk from a tongue jack that may move on its own.

Grand Design filed the recall Dec 8, 2017 for 3,969 RVs across the models it names. For the Reflection, it names 2017 and 2018. This one applies if yours has the Smart-Jack power tongue jack and was built January 31 to August 25, 2017. As filed, the plastic touch pad may crack or separate and let water reach the control board, which can make the jack run by itself.

A dealer swaps the jack for an updated one with circuit protection against water, free.

Letters went out Dec 29, 2017.

The last count: 3,197 of 3,969 repaired, per Grand Design’s quarterly report to NHTSA filed Apr 2, 2019. Nothing newer is on file, and a 2019 count says nothing about whether yours was done.

In the record: Grand Design 900012, NHTSA 17V789000, phone 1-574-825-9679.

Axle weight label: a wheel rim that can fail and cost you control, a crash risk, if you load the axles to the 7,000 lbs a wrong label lists.

Grand Design filed the recall Oct 7, 2016 for 480 RVs, model years 2015 to 2017. This one applies if yours is a Reflection 357BHS or 367BHS built November 12, 2014 to September 22, 2016. As filed, the federal label gives an axle rating of 7,000 lbs when it should say 6,400 lbs, and the rims are rated for less than the higher figure.

A dealer puts on a corrected label showing 6,400 lbs, or you can replace it yourself, free either way.

Letters went out Oct 28, 2016.

The last count: 263 of 480 repaired, per Grand Design’s quarterly report to NHTSA filed Apr 9, 2018. Nothing newer is on file, and a 2018 count says nothing about whether yours was done.

In the record: Grand Design 910007, NHTSA 16V717000, phone 1-574-825-9679.

Axle rating label: axle or tire failure and a crash risk, if the label leads you to overload a trailer built on lighter axles than it lists.

Grand Design filed the recall Aug 14, 2015 for 1,721 RVs, model years 2014 to 2016. This one applies if yours is a Reflection 337RLS, 323BHS or 317RST fifth wheel built September 5, 2013 to June 30, 2015. As filed, the axles may be rated 5200 lbs when the certification label says 6000 lbs, which puts the trailer outside federal certification rules.

A dealer inspects the axles and fits 6000 lb ones on any trailer found with less, free. If you already paid to have the right axles put on, the report says to send the receipts for full reimbursement.

Letters went out Sep 10, 2015.

The last count: 1,307 of 1,721 repaired, per Grand Design’s quarterly report to NHTSA filed July 12, 2017. Nothing newer is on file, and a 2017 count says nothing about whether yours was done.

In the record: Grand Design 910004, NHTSA 15V518000, phone 1-574-825-8000.

Slide ram clearance: a possible tire blowout while you tow, where the tire can touch the ram that moves the slide, with loss of control and a crash risk.

Until the repair is done, do not use the trailer fully loaded or on rough surfaces, the owner letter says.

Grand Design filed the recall Nov 21, 2017 for 114 RVs, model year 2018. This one applies if yours is a Reflection 297RSTS built September 1 to November 7, 2017. As filed, a move to bigger wheels and a slide ram placed right over the forward wheel left too little room between the two.

A dealer installs a lift kit at each axle hanger for two more inches of clearance, up to 5 hours’ work, free.

Letters went out Dec 14, 2017.

The last count: 114 of 114 repaired, per Grand Design’s quarterly report to NHTSA filed July 23, 2018. Nothing newer is on file, and a 2018 count says nothing about whether yours was done.

In the record: Grand Design 910011, NHTSA 17V743000, phone 1-574-825-9679.

Propane regulator: a propane leak at the regulator’s clear level indicator, a fire or explosion with a risk of injury or death.

Grand Design filed the recall May 25, 2016 for 1,300 RVs across the models it names. For the Reflection, it names 2016 and 2017. This one applies if yours was built January 15 to May 4, 2016, with an MB Sturgis regulator kit. As filed, the clear plastic level indicator on top of the MB Sturgis regulator may leak, crack or come off, and the supplier had not given Grand Design a root cause.

A dealer replaces the regulator kit with one from another supplier, with no level indicator on top, free. If you already paid to have the regulator repaired or replaced, the report says a full refund is offered.

Letters went out June 6, 2016.

The last count: 1,290 of 1,300 repaired, per Grand Design’s quarterly report to NHTSA filed Oct 16, 2017. Nothing newer is on file, and a 2017 count says nothing about whether yours was done.

In the record: Grand Design 910006, NHTSA 16V355000, phone 1-574-825-9679.